Rollkeep Terms of Service

Last updated: November 10, 2026

1. Agreement

These Terms of Service ("Terms") are an agreement between Chase Hewitt ("Rollkeep", "we", "us") and the school, school district or youth program organization that uses Rollkeep (the "Customer"), and the Customer's staff who use it ("Users"). By creating an account or using Rollkeep, the Customer and each User agree to these Terms and to the Rollkeep Privacy Policy.

If a Customer signs a separate written agreement or data privacy agreement with us, that agreement controls where it conflicts with these Terms.

2. The service

Rollkeep includes the Rollkeep iOS app, the Rollkeep web console for organizations, the Hatchlings classroom rewards display, and optional connections such as SchoolDoc (together, the "Service"). The Service helps staff take attendance, record student sign-out, manage a program calendar, award rewards, view care information and produce reports.

The Service is for use by adult staff. Students do not create accounts or use the Service directly.

3. Accounts and access

• Users must be at least 18 and authorized by the Customer.
• The Customer's administrators control who joins its team and can remove a User at any time.
• Users must keep their sign-in details secure and tell the Customer and us promptly of any unauthorized access.
• The Customer is responsible for its Users' activity in the Service.

4. Customer data and ownership

"Customer Data" means all information the Customer or its Users enter into or connect to the Service, including student records, attendance, sign-out records, rewards, calendar events and data received from SchoolDoc.

• Customer Data belongs to the Customer. It is not Rollkeep's property and is not under Rollkeep's control except to provide the Service.
• Content a student creates, if any, belongs to the student.
• We use Customer Data only to provide and support the Service, as the Customer directs, and as these Terms and the Privacy Policy allow.
• We do not sell, rent or trade Customer Data, use it for targeted advertising, or use it for any purpose the Customer has not authorized.
• We may use de-identified, aggregated data that cannot reasonably identify a student, school or person to improve the Service.

5. Student privacy laws

FERPA. When the Customer is a school or district, or runs a program under contract with one, the Customer designates Rollkeep as a "school official" with a legitimate educational interest under 34 C.F.R. § 99.31(a)(1)(i)(B). Rollkeep performs a service the Customer would otherwise use its own staff for, is under the Customer's direct control with respect to the use and maintenance of education records, and will use and redisclose them only as 34 C.F.R. § 99.33 allows. Both parties will comply with FERPA.

Connecticut. Rollkeep complies with Conn. Gen. Stat. §§ 10-234aa to 10-234dd. For a Customer that is a Connecticut local or regional board of education, the Connecticut Student Data Privacy Addendum in Schedule A forms part of these Terms.

Children. The Customer confirms that it has authority to provide student information to Rollkeep for its school or program purposes, including any notice or consent its own policies or the law require.

6. Security

We maintain administrative, technical and physical safeguards for Customer Data that meet or exceed industry standards, including encryption in transit and at rest and access controls that limit Customer Data to the Customer's approved staff. Our service providers, including Google Firebase, are bound by written terms that require them to protect it.

7. Data breaches

If we discover unauthorized access to or disclosure of Customer Data, we will notify the Customer without unreasonable delay, and no later than 30 days after discovery for student information or 60 days after discovery for directory information, student records or student-generated content. We will tell the Customer what happened, what data was involved and what we are doing about it, and we will cooperate with the Customer's own notice duties.

8. Access, correction and deletion

• Parents, guardians and eligible students may review student information and request corrections through the Customer. We will help the Customer respond to those requests.
• The Customer may ask us to delete any or all of its Customer Data at any time, and we will do so within 30 days, except where the law requires us to keep it.

9. Fees

The Rollkeep app is currently free. If we offer paid features, such as an organization console subscription, the price and terms will be shown before the Customer subscribes or set out in a written order form, and we will give at least 30 days' notice of any price change.

10. Acceptable use

Users must not:

• use the Service for anything other than the Customer's school or program purposes
• enter information the Customer is not authorized to share
• try to access another Customer's data or bypass security
• copy, resell, reverse engineer or overload the Service
• upload malicious code or use the Service unlawfully

We may suspend access that breaks these rules or threatens the security of the Service, and will tell the Customer why.

11. Term, termination and return of data

• These Terms last while the Customer uses the Service.
• Either party may end them on 30 days' written notice, or immediately if the other party materially breaches them and does not fix the breach within 15 days of notice.
• When the Terms end, the Customer may export its data for 30 days. After that we will delete all Customer Data within 30 days, and we will not keep student information after the agreement ends. On request, we will confirm the deletion in writing.

12. Our intellectual property

Rollkeep, the Service, the Hatchlings characters and all related software and content belong to Rollkeep. We grant the Customer and its Users a limited, non-exclusive, non-transferable right to use the Service during the term. Feedback the Customer gives us may be used to improve the Service.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care and in line with these Terms. Otherwise, the Service is provided "as is". We do not guarantee it will be uninterrupted or error-free.

Rollkeep is a record-keeping tool. The Customer remains responsible for student supervision, release and safety decisions, and for verifying care information such as allergies and medications with its own records and with families.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental or consequential damages, and each party's total liability under these Terms is limited to the greater of the fees the Customer paid in the 12 months before the claim or $100. These limits do not apply to a party's breach of its data protection or confidentiality duties.

15. Changes to these Terms

We will post changes here with a new "Last updated" date and notify Customers at least 30 days before a material change takes effect. A change to how we use or protect student information applies to a Customer only with its written agreement.

16. Governing law

These Terms are governed by the laws of the State of Connecticut, and any dispute will be heard in the state or federal courts located in Connecticut. If any part of these Terms is found unenforceable, the rest stays in effect.

17. Contact

chase.hewitt@proton.me

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Schedule A: Connecticut Student Data Privacy Addendum (boards of education)

This addendum applies when the Customer is a Connecticut local or regional board of education, and it controls over anything else in these Terms. It covers each item Conn. Gen. Stat. § 10-234bb requires.

1. Student information, student records and student-generated content are not the property of, or under the control of, Rollkeep.
2. The board may request deletion of student information, student records or student-generated content in Rollkeep's possession, and Rollkeep will delete it, except where the law requires retention.
3. Rollkeep will not use student information, student records or student-generated content for any purpose other than those authorized by this agreement.
4. Students, parents and guardians may review personally identifiable information in student records and correct erroneous information by contacting the board, and Rollkeep will make corrections at the board's direction.
5. Rollkeep will take actions designed to ensure the security and confidentiality of student information, student records and student-generated content, as described in section 6.
6. Rollkeep will notify the board of any breach of security under Conn. Gen. Stat. § 10-234dd, as described in section 7.
7. Student information, student records and student-generated content will not be retained or available to Rollkeep after this agreement expires or ends, except a student-generated content account the student or parent chooses to keep.
8. Both Rollkeep and the board will comply with FERPA.
9. This agreement is governed by the laws of the State of Connecticut.
10. If any provision of this agreement is found invalid, the remaining provisions stay in effect.

Rollkeep will not use student information, student records or student-generated content for targeted advertising. The board will post this agreement on its website as Connecticut law requires.